1 Scope and Offer

I offer coaching, short-term counselling, and other counselling and development formats for executives, individuals, teams, and athletes.

The cooperation can take place online, in my office, in your organisation, or in nature, depending on our mutual agreement.

This agreement on cooperation applies to all services and to the entire duration of our cooperation. By agreeing to an initial consultation or another service, you acknowledge this agreement.

I work according to the guidelines and the code of ethics of the professional association for coaching, supervision and organisational consulting bso as well as the Centre for Interdisciplinary System Therapy (ZiS).

2 Your Cooperation

Coaching and counselling are based on cooperation and mutual trust. They are free, active, and self-determined processes.

I accompany and support you in making decisions and changes. You are responsible for the content, decisions, and actions. You are responsible for the actual work of change. Therefore, I require a willingness to openly address your own situation.

3 Clarification of the mandate

You contact me by email and describe your request. At the same time, you let me know whether you would like to have the initial consultation by phone or video call.

During the free initial consultation, we clarify your request, your needs, goals, expectations and the framework conditions for a possible collaboration. Together we check whether my offer is suitable for your question and whether a collaboration makes sense.

If we decide to collaborate, we will individually agree on the scope, procedure, fee and other framework conditions.

For workshops, team coaching, conflict mediation or other specific assignments, we can make additional arrangements.

Any travel and expense costs will be agreed upon in advance.

4 Fees and payment terms

We agree on the fee individually before the start of the collaboration.

You can settle the agreed fee via TWINT or bank transfer.

If you pay via TWINT, you can settle the fee immediately after the session. If you wish, I will issue an invoice or payment confirmation. Invoices are payable within 10 days of receipt, unless otherwise agreed.

5 Appointment cancellation

You can cancel appointments by email up to 24 hours before the appointment.

If you cancel later or fail to show up, I will charge you the full fee for the appointment.

6 Appointment rescheduling

You can reschedule appointments by email up to 24 hours before the appointment.

If you reschedule an appointment less than 24 hours before the start time, I will treat it as a late cancellation.

7 Appointment rescheduling by me

If I am unable to attend an appointment due to illness, force majeure, or other unforeseen events, I will inform you as soon as possible.

We will agree on a new appointment time together. This will not incur any additional costs for you.

8 Confidentiality

I will treat all information I receive in the course of our collaboration as confidential. This obligation also applies after the collaboration has ended.

I am bound by a duty of confidentiality. If I recognise a serious risk to yourself or others, I may break the duty of confidentiality and involve or inform an appropriate specialist body.

9 Online coaching and technical requirements

For online coaching and online counselling, you need a stable internet connection and suitable technical equipment.

I assume that you have the necessary technical requirements and basic knowledge of how to use video conferencing systems. I use Veeting as the platform for online sessions.

If technical problems occur, we will continue the session by telephone or another suitable means of communication, if possible.

10 Copyright and usage rights

I retain all copyright to documents, concepts, drafts and other materials that I create in the course of the collaboration.

Without my express written consent, you may not reproduce, publish or pass on these materials to third parties. You may also not use the materials for your own counselling, training or coaching services.

11 Responsibility, liability and insurance coverage

I accompany you in development, reflection and change processes. You are responsible for your own decisions, actions and their consequences.

I do not guarantee any particular success.

My services do not replace medical, psychological or psychiatric diagnoses or corresponding treatments, therapies or prescribed medication.

Liability for slight negligence is excluded to the extent permitted by law. Liability for gross negligence or intent remains unaffected. The electronic transmission of data is at your own risk.

You are responsible for ensuring adequate insurance coverage.

12 References

With prior consent, I may mention companies, organisations or other clients as references or publish their logos on my website.

13 Complaints and legal remedies

In the event of a complaint, you may contact the ombudsman of the Swiss Association of Coaching, Supervision and Organisational Consulting (bso).

Swiss law applies. The place of jurisdiction is Bern.

14 Final provisions

If any provision of this agreement is or becomes wholly or partly invalid, the validity of the remaining provisions shall not be affected.

The invalid provision shall be replaced by a provision that is as close as possible to the original provision in terms of its meaning and purpose.

Bern, June 2026

Jacqueline Piera Kreis

JP KREIS